Air Travel and Related Services Limited was established in 1996 with the aim of promoting and upholding a high standard in the tourism market.  This is a wholly Kenyan-owned Tour Operating Company with offices in Nairobi and representative offices in Mombasa and Arusha.

We have a reputation as a quality ground operator and offer unmatched services.  We have a high volume of business which has enabled us have a very good client status with all the leading hotels and lodges companies in the East African region.  This has also been extended to Airlines and Air Charter Companies, Carhire firms and all other participants involved in the tours trade.

The Company has a belief in offering quality services and a high standard of client care.  The management takes a lot of special interest in the entire goings on of the company and are directly involved in the daily operations from the planning stage upto the end of the arrangements.  All the staff in the organisation are well trained and have a wealth of experience which ensures that the service provided is of the best quality that can be offered.

Our belief in offering unmatched services has enabled us cultivate a good name for ourselves and this can be seen from the number of clientele as well as overseas tour operators and travel agents who use us for their ground arrangements.

Following please find the services and facilities that we offer which aim at providing a service unmatched within the tours industry.

MEET AND GREET SERVICE

Air Travel and Related Services staff meet all clients arriving at Nairobi Airport.  They are also at hand to facilitate arrival facilities.  Our staff meet the clients and transfer them to their hotels where they will be briefed on all the particulars of their safari and all other details like the currency, customs of the locals, what to do and not to do and in particular and advice that would be beneficial to their safari.  Our staff will also be on hand to offer assistance regarding such matters as eating out, shopping, excursions and any other additional requirements they may have.

Our staff will also be available to see them off on their safari and will be on hand when they return at the end of the tour.

A 24-hour contact is made available to the client in case of emergencies and outside normal office hours.

THE OPERATIONS DEPARTMENT

ATRSC has a department set up to deal with all enquiries and details as pertains any tours in East Africa.  We gave organised regular departure tours which enable clients have an unforgettable experience of all the major highlights we are able to offer with in the East Africa region.

Our safaris department is very exhaustive covering safaris in both Kenya and Tanzania, which incorporate both roads, as well as flying safaris to the main Game Parks and Reserves.  Our wide selection of tours range from a one-day safari to a thirteen-day safari covering the best of Kenya and Tanzania.  This wide range of tours enable us offer safaris according to preference of particular clients.  Apart from our regular tours we are also able to provide tailor-made safaris which give the client the chance to explore and experience our varied tourist potential and product.  This also allows us be able to meet the clients requirements and more specifically their budget.

AIR TRAVEL AND TICKETING DEPARTMENT

The ATRSC travel department has five fully trained and experienced staff able to handle all your ticketing and reservations needs for both local and international travel.  The are all holders of IATA/UFTAA DIPLOMA IN TICKETING.  They are able to offer the best airfare quotations and offer the best flight connections to the various destinations worldwide.  They are also very conversant with visa regulations, health requirements, entry and exit permit regulations as well as international tours, touristic attractions of the world and re-routing and re-issues of air tickets.

Our travel department will also ensure that our clients on safari have their flights out of Kenya and their onward flights reconfirmed for them giving them a hassle free safari.

TRANSPORT DEPARTMENT

We currently operate a fleet of thirteen tourist-converted minibuses which offer guaranteed window seats for all clients where possible.  These are operated by our highly qualified and experienced driver guides who provide attentive service to the clients.  They have in-depth knowledge of all touristic, attractions and are good at spotting and identifying birds and animals.

Our vehicles have sliding Windows and roof hatches for better game viewing and photography.  A cooler box and wildlife reference books are kept in all the vehicles and make sure all our vehicles are well serviced and maintained.

TRAINING DEPARTMENT

Our training department offers both Tourism and hotel courses which are divided into the following departments: -

1.                 Air Travel Standard Diploma

2.                 Air Travel Operations Advanced Diploma

3.                 The (IATA) Computer Based Training

4.                 Diploma in Cabin Crew Duties

5.                 The Diploma in Tour Operations and Administration

6.                 The Diploma in Hotel Management & Catering

7.                 The Diploma in Front Office Operations and Administration

8.                 The Diploma in Food and Beverage Service and Sales

9.                 The Diploma in Food Production

10.            The Diploma in Housekeeping and Accommodation Studies

11.            Languages – French, German and English

Our training also involves educational trips for our students covering Kenyan and Tanzania.

Being a company that deals in a product that is sensitive and requires utmost professionalism we pride ourselves in being a tour operator that is sensitive to the needs of all our clients.

The company was formed with the main aim of providing a valuable service within the tourism industry as well as setting a standard in the provision of services to visiting tourists and also the domestic market.

The following key people run the company;

-MR. CHALRES GAKUU          - MANAGING DIRECTOR

-MR. PETER NJUGUNA           - TOURS MANAGER

-MR. JIMMIE MWANDAWA      - TRAVEL MANAGER

-MRS. GLADYS MUTUNGAH   - HEAD OF ADMINISTRATION 

These are the people placed with the task of ensuring that the clients are well received and all their arrangement are planned well.  They oversee a support staff of employees who handle all aspect of the clients from the time they arrive till they depart.

CONCLUSION

We believe that with our background in the Tour Industry, we are capable of providing a service that would ensure utmost value for money to our clients.  From our experience as a trainer to a provider in the Tourism and Travel Industry our aim of providing and improving this valuable serve we believe we are capable of doing just that.

CONTACT

AIR TRAVEL AND RELATED SERVICES LTD

P O BOX 70481-00400

TEL: 228336/253566/7 or 315158/160/161

FAX: 250717/333655

Email: atrsc@bidii.com

WEBSITE: www.airtravelstudies.com

NAIROBI, KENYA.