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Sustainability and customer satisfaction

Sustainability generally is continuity of a business now and in the future. It involves the ability to maintain or support an activity or process over the long term. Customer satisfaction is a key component in ensuring sustainability of a tourism enterprise.  Customer satisfaction is a measure of how the products/ services of a company meet […]

Chemical safety in tourism facilities; Material Safety Data Sheets

Humans have over the years manufactured chemicals for everyday use. The chemical industry converts raw materials, such as oil, natural gas, air, water, metals, and minerals into thousands of different products. They come in all forms for different uses such as in cleaning, paints, fragrances, insecticides, clothing, name it. In this respect, societies have become […]

Formulation of an environmental policy

It is without a doubt that the tourism business is highly dependent on the environment. The natural environment acts both as a source of raw materials and resources and a sink for wastes generated from various human activities. Every year the tourism business consumes a large portion of resources such as water, building materials and […]

Fire risk reduction rules in tourism facilities

Statistics show that fire kills more people every year than any other force of nature. Fire is a terrifying weapon with unlimited destruction that if not well managed can cause massive damage in a matter of minutes! Fire can wreak havoc on the environment destroying biodiversity, millions of shillings in infrastructure and property while also […]

Water management and conservation for tourism facilities

Did you know that scientists postulate that the next world war will be fought over water? This may seem incredulous considering that water covers about 75% of the Earth’s surface. However the fact is this precious resource is dwindling faster than we can imagine due to pollution and the inevitable scourge of climate change. Climate […]