Name of the facilityKilaguni Serena
Certification AchievedGold
Year opened1970
Tourism regionTsavo/Amboseli
CountyKajiado
AddressTsavo West National Park
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Telephone/Mobile(+254) 202842000/208030800/732 123333
EmailEmail hidden; Javascript is required.
Websiteserenahotels.com
Facility Notes

Tsavo West National Park is located in the Coast Province of Kenya. The park covers an area of 9,065 square kilometres. Tsavo West is a popular destination[on account of its magnificent scenery, Mzima Springs, rich and varied wildlife, good road system, rhino reserve, rock climbing potential and guided walks along the Tsavo River. Examples of wildlife in this region include: eastern black rhinoceros, hippopotamus, Cape buffalo, elephant, leopard and Masai lion. There are also other smaller animals that can be spotted in the park, such as the bushbaby, hartebeest, lesser kudu and Masai giraffe.

Environmental management

- The lodge is guided by an environmental policy in which it recognizes its responsibility to the environment beyond legal and regulatory requirements. It aims to reduce its environmental impact, and continually improve its environmental performance, as an integral part of its business strategy, and operating methods with regular review points.
- The facility has undertaken its annual self-Environmental Audit (EA) as required by Environmental Management and Co-ordination Act (EMCA 1999) Ref No; NEMA/EA/5/2/1117 done on 24th March 2021.
- An environmental management system with management plans in waste, energy and water.

Environmental conservation

- The lodge contributes park fees of 30 USD per guest per night. The monies are paid for Tsavo West National Park conservation, management and operations.
- The lodge observes earth hour, a worldwide event that encourages the switching off of lights for one hour in the effort to cut down on carbon emissions. This was done on 26th March 2021 between 8.30 pm – 9.30 pm. They do this to create awareness to guests and staff on conservation actions that will assist to reduce carbon emissions, thus contributing positively towards climate change.
- Kilaguni Lodge continuously pumps fresh water into a pond provided for birds and wild animals drinking. A 50 KvA generator has been set aside for this activity.
- The lodge commemorated the World Environment Day of 5th June, 2021by planting fruit trees at Mwitasiano Primary and Secondary Schools. The fruit tree seedlings were planted to complement future food safety and nutritional need. 4 mangoes, 3orange and 3 lemon trees were planted.
- Kilaguni Serena has a reforestation program where staffs, guests, members of the local community and local schools participate. In 2019, 1,750 trees were planted, in 2020, 10 trees were planted and as at June 2021, 10 trees have been planted. The tree species include; African olive and Cape Mahogany.
- The lodge offers its conference hall for stakeholder engagements at discounted rates with the aim of supporting conservation initiatives. Some of the stakeholders that benefited from this include; Free conference usage for Maasai Wilderness Conference on 27th September 2019 for 120 pax, discounted KWS conferences – Kilaguni is the host for Tsavo West, Tsavo Trust discounted conferences and free conference and ground usage by KWS during the elephant collaring exercise.
- In 2021, the lodge hosted the cabinet secretary and Director General – KWS for the animal census and Rhino ear notching activities. They provided their conference room for free and subsidized rates for rooms during their stay there. This was extended to a team of 22 pax.
- Kilaguni Serena houses 3 KWS rangers onsite and further provides meals for 10 pax per day (1 meal a day). They can also access the facility’s clinic whenever they area ill. Their main roles include monitoring the animals around the water hole and park, maintaining security and helping conduct night game drives.
- The facility’s naturalist gives conservation talks in events organized by the parks management. In August 2019, during an event that included senior government officials he delivered a talk on “challenges encountered as guides in the park”. This eventually led to the park roads being graded.
- The guides monitor the animals during game drives and report any cases of injury to KWS officers for appropriate action. A case of an elephant with a snared trunk at the animal water hole was reported to KWS officials in January 2021.
- On World Wildlife Day, the facility joined other stakeholders – lodges, community, women groups, schools and KWS. Facility provided bus, staff (26), gloves, masks and beverages for the highway litter collection between Mtito Andei – Manyani.

Waste water management

- Black and grey water within the facility is managed through a biodigester.
- Sedimentation occurs in the 1st chamber – aerobic digestion is facilitated by introduction of bacteria, 2nd chamber – (heavy sludge is pumped back into the 1st chamber) the effluent flows into the 3rd chamber where sludge is further digested, filtration and chlorination occur in the 4th and overflows to the 5th chamber. Buffer bacteria are added in the second chamber to aid in the aerobic breakdown of the organic matter in the wastewater
- The resultant water is then recycled for watering the football pitch and the trees within the facility.
- Grey water from the guest kitchen is managed through a grease trap before draining into a soak pit. The grease trap is cleaned on a weekly basis.
- The lodge has applied for an Effluent Discharge License (EDL) with effluent tests conducted on a quarterly basis.
- Swimming pool water is cleaned through sieving, vacuum cleaning and a backwash system. Records are kept on a daily basis.

Solid waste management

- Waste separation is conducted at source. The waste bins are clearly labeled for waste separation.
- Organic waste is managed through a composting system within the facility.
- The remaining waste is collected by the County government of Makueni and transported to Mtito Andei where it’s disposed.
- Kilaguni measures its wastes for effective monitoring and reducing on the wastes generated.
- The facility has invested on in-house domestic water Reverse Osmosis purifying system for the staff restaurant which ensures water is fit for human consumption. These initiatives have significantly reduced on plastic waste generation.
- The facility uses reusable guest amenity containers for shampoo, soap and body lotion further reducing need for disposal of plastic bottles.
- Biomedical waste from the clinic is managed at the nearest hospital – Mtito Andei Health Center.

Pollution

- The lodge uses LED’s for the guest rooms and low light emitting bulbs for the path ways – to minimize light pollution at night.
- The paths lights are also fixed with a cover to reduce on light pollution.

Water management

- The main source of water for the lodge is a borehole located within the premises.
- The water is pumped, filtered, chlorinated and stored in two (2) reservoirs with a total capacity of 180,000 liters and supplied through gravity to the entire premises.
- The water is metered and consumption monitored at the main outlet.
- Kilaguni Serena also draws water from a shallow well about 6km away from the facility. This water is used to feed the watering hole for wildlife.
- The laundry machines water intakes are automated and laundry weighed to ensure machines run at optimum weight load to ensure efficient use of both water and energy.
- Water saving notices are strategically placed in all key water consumption points.
- Guests are sensitized on water conservation through “towel talks” which are strategically displayed in the guest bathrooms.
- Visitors are sensitized on water conservation during arrival briefings while staff during departmental meetings.

Energy management

- Kilaguni Serena is powered by a 960 solar panels system with a power capacity of 307kWp. The system integrates a solar photovoltaic (PV) power plant and a battery energy storage system.
- It is also connected to three (3) back-up diesel powered generators with power output capacities of 200 KvA.
- The generator servicing hours are closely monitored for efficiency purposes.
- Generator fuel consumption is also closely monitored and records kept.
- The facility uses Liquefied Petroleum Gas (LPG) for cooking and briquettes for barbecue.
- Energy saving bulbs and LED’s are installed to conserve energy and reduce light pollution.
- Guests are briefed on energy conservation upon arrival. Staff on the other hand are educated on energy conservation and efficiency through regular briefings

Visitor communication & education

- Canvas painting of wildlife found in the Park such as elephants has been displayed on the walls of the reception area.
- Visitors are briefed upon arrival on the lodge’s operations, code of conduct and environmental values.
- Wooden models of some wildlife found in the surrounding ecosystem such as elephants have been displayed within the facility.

Chemical use

- The facility purchases LPG in bulk. This is stored in secured 2 ton tanks. It is properly caged and safety signage is also in place.
- Chemical usage for laundry is automated which ensures efficiency in usage.
- Ecolab laundry detergents and powders are used for washing in the laundry section.
- Fuel (Diesel) for use in the generator and vehicles is stored in 14,000 litres reserve.
- Staffs handling chemicals are well trained and provided with personal protective equipment.
- Hth chemicals are used for cleaning the swimming pool.
- Material Safety Data Sheet (MSDS) for the chemicals are available at every point of use.
- The facility uses Frangi bathroom amenities in the guest rooms.

Community Criteria
Benefits to local community/community empowerment

Kilaguni Serena Lodge supports the local community in the following ways:

Employment
- The facility has employed approximately 40% of the staff from the local area.
- Casuals are employed from the surrounding towns.

Education
- The lodge organized a luncheon for KCPE candidates, parents and community members to celebrate the pupils for the milestone as they wait to move to the next level. This was done on 31st October 2019 after they sat their last paper. An additional 100 seedlings were donated to the local chief for planting to sensitize the community on need for tree. The species planted was Olea africana.
- The graduating students are provided with internship opportunities at Kilaguni Serena Lodge training as hospitality professionals. The number of internship opportunities the facility provides to the local students is 15 slots per year.
- Donations of linen was made to Iltilal Primary School in 2019 – 20 big bed sheets, 20 small bed sheets, 30 hand towel and 30 pool towels. The school has a total of 75 students.
- The facility started a children’s library at Iltilal and Matulani Primary schools where they provided 100 books each for the children’s reading. The further conducted training on the teachers and parents at community level on the need for early reading and learning for the kids. Well-wishers are also encouraged to support this program so as to add on the books.

Other support
- The facility supports Sikizana Trust – a children’s rescue centre by committing 7,000 shillings’ worth of shopping, well-wisher contributions and visiting there every quarter. Staffs from Kilaguni lodge and Serena head office, Nairobi also send their contributions to the course. In 2019, the lodge donated a total of 38 bath towels, 10 hand towel, 25 kgs of rice, 10 litres of cooking, and 1 bale of maize flour plus a further 23,800 shillings donation from a well-wisher. Later in the same year, they took the children to Mzima springs for a game drive and thereafter for lunch and cake cutting at the lodge.
- In 2020 at the same Sikizana Trust, a well-wisher donated 25,000 shillings with another Serena staff donating 95 packets of sanitary pads. The lodge further donated 4 bales of maize flour, 20 pieces of yoghurt, 2 crates of potatoes, sodas and assorted snacks. In 2021, the lodge donated shopping worth 14,000 shillings that included; beans, rice, cooking fat, wheat and towels.
- In 2019, a donation of 20 sheets, 20 towels and 20 polo shirts was made by the lodge to Baraka CBO that takes care of vulnerable children through care givers and women groups.
- At Joana Chase Secondary School – a school of 340 students, the lodge staff offered a career talk on the students and later donated 30 sheets, 30 duvet covers, 50 towels, and 30 pool towels. This was done in 2019.
- During bush dinners, Easter and Christmas festivities, Maasai dancers are invited onsite to entertain the guests with the lodge catering for their transportation, park fees, accommodation and payments. They come in groups of between 10 – 15 dancers and are paid 10,000 shillings for their performance. They are also allowed to sell their bead products to the guests directly.
- Kilaguni Serena regularly organizes matches for the community and talks on drug abuse done between the matches. The last match was against Iltilal community. The talks normally vary from drug use, mental and hygiene.

Cultural Criteria
Cultural preservation and promotion/protection of local sites

- Facility naturalist informs guests on the cultural information within the area.
- Intricate pieces of décor have blended contemporary designs with the local culture.
- The lodge also sells authentic local beadwork at the Gift shop, which is sourced from the local community.
- The lodge conducts cultural village visits for its guests with all the proceeds going directly to the villages.
- The guests are served with local dishes from the community upon request.
- The guests have beads done for them during their visits to village and buy other hand work products from the community.
- Celebrations like weddings, birthdays and anniversaries done with the Maasai culture upon guests’ request.
- Maasai dancers are invited to perform traditional dances to the guests.
- The lodge has a culture gallery explaining the history of Kilaguni and Tsavo West at large.

Business Practises Criteria
Purchasing and supplies

- Vegetables and fruits are packed in reusable creates while meat and dairy products are stored in freezers. Where possible dry goods are bought in bulk to reduce the packaging.

Health and safety

- Staff are trained on first aid i.e. there are first aiders in all major departments.
- There is a Fire Marshalls team trained in firefighting in all departments. Last training conducted in 21st July, 2019.
- Firefighting equipment has been duly serviced by Morison Engineering Limited on 18th February 2021.
- A medical test for food and beverage handlers has been done to comply with Food, Drugs, and Chemical Substances Act. Cap 254. Done on 27th January, 2021.
- The lodge has fire emergency / evacuation procedures clearly outlined and communicated. The procedures are pinned in the guest rooms.
- The facility has fully equipped first aid kits distributed in the major departments.
- A health and safety audit has been conducted in accordance with section 11 of Occupational Safety and Health Act 2007. Done on 16th March 2021.
- The facility has conducted a fire safety audit to comply with Factories and other places of work (Fire Risk Reduction) Rules 2007. Done on 26th March 2021.
- The facility has a valid workplace registration certificate from DOSH. Valid until 24th February 2022.
- Fire exits and assembly points are properly marked and displayed within the facility.
- The lodge provides PPE (Personal Protective Equipment) such as overall, gloves and boots to the repairs and maintenance staff.
- Kilaguni has a clinic within the premises and a 24 hrs. Clinical officer to attend to the staff and guests and the local community.
- Fire electric alarm is also available in the lodge.
- Precautionary and safety signage such as ‘highly flammable’ ‘no smoking’ ‘danger’ is well displayed at the main fuel storage area and workshop for safety purposes

Employment and remuneration/staff welfare

- Basic Staff benefits at the camp include food, health insurance, uniform, entertainment, and accommodation & house allowance.
- The facility offers competitive salaries to its employees that are well above the labor requirements.
- Staffs are entitled to 24 leave days annually, 3 months maternity leave, 14 days paternity leave and 14 sick days a year.
- The facility has a staff welfare committee that meets regularly to deal with staff issues with the management.
- The facility provides fully paid opportunities for staff refresher courses at Utalii College and Serena Hotels exchange program.
- The tips are shared equally among the employees.
- Six months of basic salary is paid upon retirement and party thrown for the retiring staff.
- Employee of the month and year offered a tour in other Serena units.
- Facility conducts retreats for Heads of Departments at Tsavo National Park.
- Staff allowed bringing family members for end of year parties on facility at the cost of facility.

Child labor, abuse and human rights

- The facility adheres to the minimum legal age requirement for employment, which is 18 years.
- The facility has a written policy against child labor, abuse and human rights

Staff education, communication and awareness training

- Notice boards are used to facilitate communication to the staff.
- Staffs have been trained on basic first Aid, firefighting skills and use of firefighting equipment.
- The lodge also conducts in-house trainings - each department has a training schedule, with minimum requirement of one training every month - based on the arising training needs and, environmental awareness and conservation issues

Entry Date5th April 2019